<br><br> About The Role<br> As an Application Support Engineer at Accenture, you will play a crucial role in managing service desk operations and providing dynamic support to identify and resolve issues within critical business systems. <br><br> Project Role<br> Application Support Engineer<br> Project Role Description<br> Act as software detectives, providing dynamic service by identifying and solving issues within multiple components of critical business systems. <br><br> Key Responsibilities<br> - Manage service desk operations and provide voice support for service desk management.<br> - Identify and resolve issues across multiple components of critical business systems.<br> - Collaborate with cross-functional teams to ensure timely resolution of issues.<br> - Maintain comprehensive documentation of service desk operations and issue resolutions. <br><br> Professional & Technical Skills<br> - Must-Have Skills: Service Desk Management<br> - Good-To-Have Skills: Service Desk Voice Support<br> - Strong understanding of the ITIL framework<br> - Experience in incident management and problem management<br> - Familiarity with IT service management tools like ServiceNow or Remedy <br><br> Qualifications & Experience<br> - Bachelor’s Degree with a minimum of 15 years of education<br> - 0-2 years of experience in Service Desk Management <br><br> Additional Information<br> This position is based in Bengaluru and is ideal for candidates with a strong educational background in computer science or a related field.
