<br><br> Position: Assistant Engineer <br><br> Location: Bangalore, Karnataka, India <br><br> Experience: 0-2 years <br><br> About this opportunity: You will be responsible for receiving trouble reports from the Operator's Customer Care Center (or from the Operator's customer directly in some very specific cases), resolving them to the customer's satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operators’ customers). <br>- We believe in trust – we trust each other to do the right things! <br>- We believe in taking decisions as close to the product and technical expertise as possible. <br>- We believe in creativity – trying new things and learning from our mistakes. <br>- We believe in sharing our insights and helping one another to build an even better user plane. <br>- We truly believe in happiness, we enjoy and feel passionate about what we do and value each other’s technical competence deeply. <br><br> What you will do <br>- Manage all incidents raised through the ticketing tool or on customer request. <br>- Work with ISP’s and third party vendors to identify issues with client infrastructure equipment. <br>- Help onsite engineers to check and resolve issues with the equipment, take cautious decision to ensure that the down time is as short as possible. <br>- Document new resolutions identified. <br>- Processing new orders received from the customer, ensure accuracy, quality and SLA is maintained for each order. <br><br> You will bring <br>- Interface with CPM’s/End to end leads to ensure timely project deliverables <br>- Implementations of activities related to 2G/3G/4G technologies <br>- Expertise required with respect to Nokia, Huawei, Ericsson and Nortel <br>- Importing and provision of XMLs and skills required in the troubleshooting of plans <br><br> Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom) <br><br> Why Join Ericsson? <br>At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. <br><br> Our Culture <br>Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds – you can be the one who makes it possible. <br><br> Learning and Development <br>Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities. <br><br>Benefits and Rewards <br>We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies. <br><br> About Company: Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt, and scale, making our customers successful in a fully connected world. Lars Magnus Ericsson founded Ericsson 145 years ago on the premise that access to communications is a basic human need. Since then we have continued to deliver ground-breaking solutions and innovate technology for good. We have always put enormous time and effort into collaborating with others to set the open standards that make global communications and connections possible. Here you will find some examples of our innovations that have had significant impact on people, business and society. We develop, deliver and manage telecommunication networks by providing hardware, software, and services to enable the full value of connectivity. From 5G and IoT to virtualization, we are supporting digital transformation for the next generation of mobile services. We provide industry leading solutions for Core Network and Automation, Managed Services, Services Orchestration and Telecom BSS. We help enable communications service providers to succeed in their transition to cloud native software and automated operations, as they prepare their networks for the future. We accelerate new and sustainable businesses beyond Ericsson's traditional core business. Technologies like 5G, artificial intelligence, automation, VR/AR, and edge computing are opening up new, vast opportunities for our customers, partners and our company. Our current businesses are targeting high growth markets where our technology is relevant, e.g. Industry 4.0 and smart manufacturing, IoT connectivity, connected vehicles, security and edge computing. Innovation is at our core, and Ericsson ONE is where new, game-changing ideas are brought to life. Our customers are happy to speak for us. Listen to some of their stories to hear how we are helping them increase their efficiency, improve their digital experience and capture new revenue streams. Research & Development (R&D) is at the heart of our business with approximately 26,000 employees. Ericsson engineers, researchers and scientists around the world are working on what’s next big thing with technology in focus. With more than 60,000 granted patents, we have one of the strongest intellectual property rights portfolios in the industry.