<br><br> About The Role<br> As a Software Support Config Validator at Esko, you will be the first point of contact for customers seeking support with software issues, upgrades, licenses, and other related requirements. Your role is crucial in ensuring a seamless software support experience and maintaining a strong relationship with customers. <br><br> Job Description<br> Customer Advocacy<br> - Act as the face and voice of the customer within Esko.<br> - Keep customers informed and updated throughout their requests.<br> - Build and maintain a trusted partnership with customers.<br><br> Support and Issue Resolution<br> - React to and anticipate customer challenges.<br> - Manage incoming support calls, understand requirements, and address concerns.<br> - Provide upgrade licenses and handle emergency issues related to licenses.<br> - Offer proposals on chargeable services.<br><br> Administrative Tasks<br> - Document test results and updates accurately.<br> - Manage communication and coordination of support to stakeholders.<br> - Cater to the needs of the support organization, including temporary licenses.<br> <br> Qualifications Required<br> Skills<br> - Good communicator (phone, email, chat).<br> - Proactive problem solver with analytical mindset.<br> - Excellent listening skills and ability to interpret customer needs.<br> - Fluency in English.<br> - Willingness to work shifts and weekends as part of a 24/7 support organization.<br><br> Experience<br> - Experience in problem solving and customer communication.<br> - Familiarity with Esko software (e.g., Automation Engine, Imaging Engine, PackProof).<br> - Formal qualification in Printing Technology is a plus. <br><br> Location<br> Hybrid (specific location not mentioned, requires working in shifts) <br><br> Job Type<br> Full-Time | Support <br><br> About The Company<br> Esko, part of Veralto’s Product Quality & Innovation companies, is a global provider of software and hardware solutions that enhance the packaging design and print processes. Veralto is a leader in essential technology solutions with a strong commitment to innovation and customer trust, aiming to create a safer, cleaner, and more vibrant future.
