<br><br> About The Role<br> Fivetran is seeking a Junior Customer Support Engineer to join our Bangalore team. In this role, you'll provide technical support to both internal and external customers, ensuring the successful resolution of issues and enhancing customer satisfaction. You will work during fixed night IST hours (7PM - 4AM or 5PM – 2AM shift and occasionally 24X7). This role involves troubleshooting, incident management, and collaborating with engineering and product teams. <br><br> Candidate Profile<br> Ideal candidates should have a Bachelor’s degree in Software Engineering, Computer Science, or Electronics. Strong customer advocacy skills, problem-solving abilities, and basic programming knowledge are essential. Candidates should be willing to work in a 24x7 environment and have excellent communication skills. <br><br> Qualifications Required<br>- Bachelor's Degree in Software Engineering, Computer Science, or Electronics<br>- Strong customer service skills and advocacy<br>- Excellent written and verbal communication skills in English<br>- Basic understanding of Java/C++, networking fundamentals, SQL, and REST APIs<br>- Ability to work in a fast-paced, collaborative environment <br><br> Preferred Qualifications<br>- Previous experience in a customer-facing technical role<br>- Familiarity with troubleshooting tools and processes <br><br> Location<br> Bangalore, India (Full-Time, Fixed Night IST Hours) <br><br> Job or Requisition ID<br> 6028435003 <br><br> Expected Travel<br> None <br><br> Employment Type<br> Full-Time <br><br> About The Company<br> Fivetran is on a mission to simplify and automate data integration, making data access as easy and reliable as electricity. We are proud to support over 5,000 customers with our technology. Fivetran values innovation, diversity, and collaboration, offering a range of benefits including 100% employer-paid medical insurance, generous paid time off, and professional development opportunities.
