<br><br>Post: Software Engineer - Junior <br><br> Location: Delivery Engineering · Pune, India <br><br> Purpose of Role: <br>Delivery Engineering is operating under modern Agile Values. We empower our teams to own end to end delivery of our products by liaising directly with our customers to meet their needs. <br><br> As Agile Teams, we strive for: <br>• Transparency in our actions. We are honest about our progress and raise impediments that would otherwise prevent the team from delivering value. <br>• Cross functionality. We will do whatever is required to ensure that the team delivers value. <br>• Self-managing work styles. This is achieved by a supportive team environment with encouragement from your manager. <br>• Quality. We strive for excellence in our Customer development and in our own self-development, with a view to continuous improvement. <br>• A supportive and collaborative relationship with our customers. We value open communication. <br><br> As an intermediate level developer, you will be expected to take a leading role in handling service requests from customers and supporting the development of quality Gentrack products by actively contributing and collaborating with team members and other developers across teams. Facilitating and providing as appropriate, high quality innovative solutions for the benefit of Gentrack and their customers are essential to this role. <br><br> Your success will be reflected by: <br>• Demonstrating your ability to learn <br>• Ability to take on mainstream tasks within the team and to proactively acquire the product and technical knowledge necessary to deliver your contributions <br>• Active participation in all aspects of Agile software development <br>• The successful delivery of software from your team to customers <br>• Ability to lead workshops and designs with customers <br>• Feedback on the quality and quantity of your technical outputs from your team, technical reviewers, Leads and Managers. <br>• Feedback from staff you are mentoring <br>• Successfully implementing improvements to practice and process <br>• Being clearly aligned with Gentrack’s values, culture, and strategy <br><br> Principal Responsibilities / Accountabilities: <br><br> Operational <br>• Analysis of customer requests <br>• Produce solution artefacts and estimations <br>• Peer reviews solution artefacts <br>• Develops, maintains, deploys, and supports solutions developed through implementation life cycles <br>• Produces relevant documentation to assist with knowledge transfer <br>• Active participation in planning, stand-ups, estimation, retrospectives, and backlog grooming as appropriate. <br>• Establishes strong business relationships with customers <br>• Takes responsibility for ensuring standards and procedures are followed <br>• Responsible for a team’s quality delivery of tasks <br>• Identifies and highlights relevant risk and provides resolution recommendations <br>• Perform basic network and database tasks <br>• Invest in personal training and development to maintain and advance your performance over time. <br><br> Consultancy <br>• Communicates to customers in all communication channels <br>• Provides advice to customers on the best use of Gentrack products Able to provide advice to customer on industry best practices <br>• Work as part of an integrated business team to achieve the best business solutions <br><br> Leadership <br>• Lead projects or teams as required delivering quality solutions and service through waterfall or agile or mixed approach Guide and mentor staff as appropriate <br>• Be a positive influential force for technical best practice <br><br> Customer Service <br>• Making customers and their needs a primary focus of one’s actions; developing and sustaining productive relationships <br>• Being pro-active and accountable for adding value for customers <br><br> Compliance <br>• To abide to the Compliance Policies and Procedures of the Company. <br><br> Occupational H&S <br>• Take reasonable care of your own and other people’s Health & Safety in the workplace. <br>• Report all incidents and hazards in your work or in your work environment that may be putting your or anyone else’s Health & Safety at risk promptly. <br><br> Additional Tasks <br>• In addition to this you are required to carry out any other duties as reasonably requested by your direct line leader. <br><br> Key Relationships: <br> Internal Relationships <br>Delivery Engineering Team, Gentrack staff, Team Leaders/Managers, Executive Team <br><br> External Relationships Customers, Industry Related Organisations, Professional Bodies <br><br> About Company: The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Gentrack provides leading utilities across the world with innovative cleantech solutions. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences and secure profits. Together, we are renewing utilities. A specialist cloud-first technology business listed on the NZX and ASX markets. We work with the leaders of the most dynamic utility markets around the world. Our clients trust our high-performance solutions to drive customer success and continued growth. Established in the 1980s during New Zealand’s power market deregulation, we earned our stripes with our unfailing can-do attitude. And our customers have been benefitting from that knowledge and through our software ever since. Supporting efficiency in two of the world’s most precious resources; energy and water. Customer engagement is tough in commodity markets. Technology is the solution to delivering stand-out customer experience. Today, we help our customers drive efficiency and outstanding service in over 200 utility sites and offices across the UK, Australia, New Zealand and Singapore. Combined with our utility market expertise, our local knowledge and support is second to none.
