<br><br>Job Position: Software Engineer <br><br> Job Locations: IN-TS-Hyderabad <br><br> Req# ID: 2022-10026 <br><br> Division: ALI Product Center HCCI <br><br> # of Openings: 1 <br><br> Job Posting Category: Customer Support/Technical <br><br> Responsibilities: <br>- Resolve customer support requests on Intergraph Smart3D product. <br>- Troubleshoots and resolves technically complex issues. <br>- Identify bugs in the product and escalate to development backlog. <br>- Assist development in understanding customer use cases and provide justification for requesting fixes. <br>- Assist development in verifying or deploying fixes for customer issues. <br>- Assist customers in customizing the product to their specific requirements. <br>- Develops technical documents, instructions and training for external and internal purposes. <br>- May conduct training/consulting for customers or internal stake holders when required. <br><br> Educational Qualifications: <br>BTech/MTech graduate with 0 to 2 years’ experience. <br>Mechanical/Marine Engineering is preferred. <br><br> Overview: <br>Hexagon Capability Center India is looking for Support Engineer who has an interest in assisting clients with complex troubleshooting and problem solving. The Support Engineer will act as a forerunner in resolving customer issues on the Intergraph Smart3D product for Marine and Offshore customers. The applicant will be a critical member of the product support team in improving customer satisfaction and enhancing product functionality. Intergraph Smart® 3D is the world’s first and only next-generation 3D design solution specifically tailored for plant, offshore, shipbuilding and the metals and mining industries; it employs a breakthrough engineering approach that leverages real-time concurrent design, rules, relationships and automation. Hexagon is a global leader in sensor, software and autonomous solutions. Hexagon’s Asset lifecycle Intelligence division empowers its clients to transform unstructured information into a smart digital asset to visualize, build and manage structures and facilities of all complexities, ensuring safe and efficient operation throughout the entire lifecycle. <br><br> Skills Required: <br>- Excellent in geometry, mathematical and analytical abilities. <br>- Experience with any 3D CAD design product is a major plus. <br>- Good Oral and written communication skills. <br><br> About Hexagon: <br>Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. Our technologies are shaping production and people-related ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon (Nasdaq Stockholm: HEXA B) has approximately 22,000 employees in 50 countries and net sales of approximately 4.3bn EUR. Learn more at hexagon.com and follow us @HexagonAB. <br><br> Diversity Statement: <br>At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.
