<br><br>About The Role<br> As a Technical Support Engineer at Meditlab Software, you will play a crucial role in providing technical support to our US Healthcare clients. This position involves troubleshooting and resolving issues related to EHR and EMR systems via email, phone, and other electronic mediums. You will be responsible for guiding clients through system setups, addressing technical queries, and ensuring effective incident management. The role also includes collaborating with internal teams to address client needs and maintaining detailed records of support activities.<br><br> Candidate Profile<br>- Strong ability to work independently and efficiently to meet deadlines.<br>- Prompt in answering support-related emails, phone calls, and other communications.<br>- Self-motivated, detail-oriented, and well-organized.<br>- Experience with handling hardware and software issues.<br>- Proficient in using Internet-related applications, including email clients, FTP clients, and web browsers.<br>- Excellent communication skills, both oral and written, along with strong interpersonal and organizational abilities.<br><br> Qualifications Required<br>- No prior work experience required; recent graduates are welcome to apply.<br>- Familiarity with technical support environments and tools is a plus.<br>- Strong problem-solving skills and the ability to work under pressure.<br>- Proficiency in handling technical queries and providing solutions.<br><br> Preferred Qualifications<br>- Experience in a technical support role, especially within the healthcare IT sector.<br>- Knowledge of EHR and EMR systems.<br>- Understanding of incident management processes and tools.<br><br> Expected Travel: Minimal<br><br> Employment Type: Full-Time<br><br> About The Company<br> Meditlab Software is a leader in healthcare software solutions, providing innovative and effective tools for managing electronic health records and medical practices. We are committed to delivering high-quality services and support to our clients, fostering a collaborative work environment, and driving excellence in the healthcare technology sector.<br><br>
