<br><br>About The Role<br> Join Mphasis as a Junior Fulfillment Associate, where you will be responsible for providing day-to-day customer support for back-office operations. In this role, you will manage service orders, maintain account information, and communicate with team members to ensure smooth operations. You will need to adhere to schedules and manage multiple priorities while meeting customer Service Level Agreements (SLAs). <br><br>Candidate Profile<br> We are looking for freshers or candidates with up to 12 months of experience in back-office operations. You should have strong communication skills, be familiar with order tracking and documentation, and be flexible with shift timings. Proficiency in keyboard skills with an average speed of at least 35 words per minute and 92% accuracy is required. <br><br>Qualifications Required<br>- Freshers or candidates with 6 to 12 months of experience in back-office operations <br>- High School pass is the minimum requirement, with excellent communication skills <br>- Preferred educational qualifications: BSc, B. Com, BA, or Diploma holders (12+3 years of education) <br>- Understanding of supply chain management and order tracking is preferred <br>- Flexibility to work in US shift hours (9 hours) <br><br>Working Conditions and Requirements<br>- Training and work will be conducted from the office <br>- Work From Home may be granted at the company’s discretion <br>- Reliable and fast Wi-Fi connection (min 30 Mbps) required for remote work <br>- Ability to connect via video during training and 1-on-1 discussions <br>- Must have a suitable and safe work environment at home <br>- Must follow break/lunch timings as allocated by the supervisor <br><br>Selection Criteria<br>- V&A Assessment – SVAR score of 50 <br>- Interview <br><br>About The Company<br> Mphasis applies next-generation technology to help enterprises transform businesses globally. The company’s Front2Back™ Transformation approach focuses on customer centricity, leveraging cloud and cognitive technologies to provide hyper-personalized digital experiences. With a strong emphasis on innovation, Mphasis builds strong relationships with clients through its core reference architectures, speed, and domain expertise.
