<br><br> Position: QA - Intern/ Associate <br><br> Role: NovelVox being a Cisco Preferred Solution Partner is a leading software product company operating in the Contact Center Industry. Our products help the world's leading brands in enhancing the customer experience and improve productivity. <br><br> Quick Facts <br>- Cisco preferred solution partner, Genesys AppFoundry Premium Member, and Avaya Devconnect Partner <br>- Great Place to Work certified <br>- Awarded as 10 Most Recommended Contact Center Solution Providers by CIO insiders <br>- 5 Global offices in the US, UK, India, Saudi Arabia, and UAE <br>- 140+ team of strong software development professionals <br>- 300+ Active deployments for customers in 20+ countries, including Linkedin, P&G, American Express, Best Buy, Reliance JIO, FedEx, Axis Bank, and more. <br>- Serving 5+ Fortune 500 Companies <br>- 98.7% customer retention ratio <br>- World's first and only Drag & Drop Designer studio for Contact Centers <br>- Industry verticalized solutions for Banking, Credit Unions (US only), Insurance, Healthcare, Government, Retail, Telco, etc. <br>- Largest library of 75+ ready Contact Center Integrations, including core systems <br>- One stop solutions for integration, digital channel engagement, reporting & monitoring, chatbots, etc to optimize contact center performance end to end. <br>- Have a look at the following link to know more about our products:?https://www.youtube.com/results?search_query=novelvox <br><br> Why we? <br>- Nurturing Work Environment <br>- Work-Life Balance <br>- Focus on capability Building <br>- Opportunity to Learn and Grow <br>- High Performance & Rewarding Culture <br>- Amazing Talent Engagement Opportunities <br>- Engagement at the core <br>- Industry benchmarked Salary <br><br> Work from home <br>You may also visit us at www.novelvox.com and follow us on Linkedin, Facebook, and Glassdoor. <br><br> Job Description: Role? <br>- Understand various Novelvox products <br>- Design and execute test cases (manual or automated) and analyze results <br>- Report bugs and errors to development teams <br>- Help troubleshoot issues <br>- Conduct post-release/ post-implementation testing <br>- Work with cross-functional teams to ensure quality throughout the software development life-cycle <br>- Communicate and coordinate with the client for smooth release of the product. <br>- Understand, replicate, and resolve issues faced by the client after the product release. <br>- Understand Automation and design test scripts and flows <br><br> KRA’s <br>- Using associated test data to design and develop test procedures and cases <br>- Manually executing the test procedures and developing automation scripts <br>- Attending test-procedure walk-through and stand-ups <br>- Creation & Review of test coverage & impact analysis <br>- Participate in Scrum and story grooming sessions <br>- Escalation of issues at appropriate level <br>- Contribute to R&D activities through various lab <br>- Timely and successful completion of assignments of the module assigned <br>- Communicating module(s) status/Issues etc, on time and efficiently <br>- Adherence to the quality process defined for the Product & Projects <br>- Constantly updating technical knowledge and skills by attending in-house and/or external courses, reading manuals, accessing new applications and investigating new technologies <br>- Problem-solving attitude and a team player <br><br> Technical Skills and Qualification <br>- Tools : Eclipse, IntelliJ , Visual Studio , POSTMAN <br>- Database: MS SQL <br>- Operating systems: Windows Server 2008 and above , Linux <br>- Knowledge of API / Webservices, REST / SOAP , JSON , XML <br>- Basic of unix and shell scripting <br>- Proficient in one of the programming language and scripting preferably Java / Python / JavaScript etc <br>- Understanding of cloud platform (AWS) is advantageous <br>- Willingness to learn new tool and technology <br>- Basic idea of software testing <br><br> Qualification: BE/B-Tech /MCA or any equivalent degree <br><br> Skills: QA <br><br> About Company: NovelVox, a disruptor in unified communications (UC) and contact center (CC) since 2008, offers fully customizable and integrated solutions to modernize customer service operations for top brands globally. The company provides custom-made solutions to complement leading CC technologies including Genesys, Cisco, Avaya, Amazon Connect, etc.