<br><br> About NTT Global: NTT Global Networks, a business division of NTT, is the smart choice for SD-WAN enterprise networking and virtualized IT services. We deliver award-winning SD-WAN services via our Virtualized Overlay Network and NTT Enterprise Services Cloud (ESC) platform, with Local Cloud Centers (LCCs) strategically located around the world. This eliminates the complexity and expense of having multiple networking devices at each customer branch office. We also support both established and emerging SD-WAN CPE technology vendors. Our flexible deployment model allows customers to take advantage of both Cloud based as well as on premises based SD-WAN features to meet their business objectives. We provide end to end managed services to help enterprises to achieve their digital transformation. Virtualized Overlay Networking integrates 1,000+ local and regional network providers, giving you greater flexibility, resiliency, and geographic reach than any traditional network provider. NTT ESC the only global cloud purpose-built for enterprise networking, security and mobility; virtualizes IT services to enable asset-light branch offices, rapid service activation and lower costs. Software Defined Networking provides a complete cloud framework to automatically activate and configure virtualized IT cloud services for branch offices worldwide. Predictive Network Analytics proactively detects and resolves over 95% of potential issues to reduce downtime by 5x and cut operational costs by an average of 30%. Network Optimization Platform optimizes network selection and design to deliver more choices, better coverage, and lower costs in 1 million cities worldwide. NTTView Customer Portal gives you real-time visibility and control of all NTT-provided services through a single view. <br><br> Job Title: Associate Engineer <br><br> Department: Engineering and Operations <br><br> Location: Mumbai <br><br> Reporting: Lead – Global Service Desk <br><br> Job Type: Full Time <br><br> Shift: Rotational Shift <br><br> Profile Of Candidate: <br>- Basic networking knowledge and some work experience <br>- Python knowledge at Basic / Beginner level <br>- Knowledge of other languages is a plus (e.g. Bash, Perl, PHP) <br>- Excellent written and verbal communication skills <br>- Strong interpersonal and problem solving skills <br>- Excellent customer service, analytical and organizational skills <br>- Willing to work in 24x7 rotational shift <br>- Ability to take initiatives for individual projects as well as work in a team environment <br><br> Responsibilities: <br>- Communicate and coordinate network/security maintenance and schedules <br>- Assign the system generated trouble tickets to the Network Engineers for troubleshooting <br>- Monitor and maintain network stability <br>- Create, maintain and enforce all processes and procedures for the Global Service Desk <br>- Work closely with other Global Service Desk Managers across other regions <br>- Handle issues proactively for priority customers and ensure resolution in timely manner <br>- Any additional task given to the incumbent from time-to-time based on business needs <br><br> Training & Certifications: CCNA, CCNP <br><br> Experience: Minimum 6 months of progressive, relevant experience and proven capability to work in a complex network environment <br><br> Basic Education: Bachelor in Engineering - Computers/Electronics/Communication or related field <br><br> Preferred Education: Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience
