<br><br>About The Role<br> Join State Street Global Services (SSGS) as a Software Engineering & Development Associate 1 in Hyderabad. This role focuses on providing frontline technical support for clients using Charles River’s suite of SaaS Operations in a non-production environment. You’ll be responsible for investigating, troubleshooting, and resolving client-reported issues, ensuring high-quality service delivery. <br><br>Candidate Profile<br> Ideal candidates will have a technical background and strong problem-solving skills, with the ability to manage multiple priorities and work independently. Familiarity with Windows administration, networking, SQL, and databases is preferred. <br><br>Qualifications Required<br>- B.Tech degree in Computer Science, Information Technology, Engineering, or a related technical discipline <br>- Strong analytical and problem-solving skills <br>- Excellent interpersonal, verbal, and written communication skills <br>- Ability to work beyond regular business hours for off-hours support <br><br>Key Responsibilities<br>- Perform frontline technical support for SaaS Operations clients <br>- Coordinate with clients and internal teams to troubleshoot and resolve issues <br>- Follow departmental procedures for service delivery <br>- Maintain accurate tracking systems and documentation <br>- Provide periodic off-hours support <br><br>Location<br> Hyderabad, India <br><br>Position Type<br> Full-Time
