<br><br>About The Role<br> Join Verizon's IT Service Desk team as an Engineer I - Tech Support in Chennai. This role involves providing Tier 1 technical support to internal employees through various communication channels including calls, chats, and tickets. You'll be instrumental in delivering a global standard customer experience, handling IT-related issues, and ensuring seamless operations for Verizon's internal resources. <br><br>Candidate Profile<br> We are looking for individuals who excel in troubleshooting IT issues, communicate effectively, and are eager to enhance the existing knowledge base. Ideal candidates should have a background in international technical service desk operations and be flexible to work on a 24/7 shift schedule. <br><br>Qualifications Required<br>- Bachelor’s degree or equivalent work experience <br>- Minimum of one year of international technical service desk experience <br>- Strong communication and call handling skills <br><br>Preferred Qualifications<br>- ITIL Certification <br>- Knowledge of Servicenow/Agent Workspace tool <br>- Two or more years of international technical service desk experience <br>- Experience with US/UK specific technical support projects <br>- Excellent written and customer handling skills <br>- Flexibility to work 24/7 shifts <br><br>Key Responsibilities<br>- Provide first level End User support via email, phone, and service portal <br>- Guide internal employees through technical problem-solving processes <br>- Accurately document user information and resolve requests as per SOPs <br>- Escalate issues and maintain communication with customers and technical teams <br>- Coordinate with support teams to meet Service Level Agreements (SLAs) <br><br>Location<br> Chennai, India <br><br>Position Type<br> Full-Time
