<br><br><h3>LOCATION:</h3> Trivandrum, India <br><br><h3>JOB TYPE:</h3> Tech Hiring <br><br><h3>JOB ID:</h3> 3089871 <br><br><h3>Summary:</h3> Wipro Limited is looking for a System Engineer to join our team in Trivandrum, India. If you possess excellent communication skills, can handle irate customers with empathy, and have technical knowledge in troubleshooting base operating system issues, we encourage you to apply. <br><br> <h3>Responsibilities:</h3> - Excellent communication skills. - Ability to empathize, pacify, and handle irate customers with exceptional communication skills. - Technical knowledge in troubleshooting base operating system issues and eagerness to learn new technologies. - Troubleshooting Windows, Outlook, Teams, Citrix, VDI, VPN, Security App, etc. over remote support. - Answer incoming calls and respond to customers’ emails in a timely manner. - Manage and resolve customer complaints. - Identify and escalate issues to supervisors as needed. - Provide product and service information to customers. - Research required information using available resources and offer solutions to customers. - Research, identify, and resolve customer complaints using applicable software. - Route calls and tickets to appropriate resources and domains who can best support the user. - Document all call information according to standard operating procedures. - Recognize, document, and alert the management team of trends in customer calls. - Create SOPs for new issues and resolutions given. - Complete call logs and reports. <br><br> <h3>Why Join Wipro?</h3> Wipro Limited is a leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability, and good corporate citizenship, we have over 190,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
