Company
Zoho Corporation
Location
Chennai, Tamil Nadu, India Salem, Tamil Nadu, India Coimbatore, Tamil Nadu, India Tirunelveli, Tamil Nadu, India Madurai, Tamil Nadu, India
Note: By applying to this position, you will have an opportunity to share your preferred working location from the above options.
Date Posted
October 27, 2025
Employment Type
Full-time
Minimum Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Strong communication skills with the ability to provide clear and confident voice-based support to customers.
- Basic understanding of technical troubleshooting and problem-solving.
- Willingness to work night shifts to support international and domestic customers.
Preferred Qualifications
- Experience in customer support or technical support roles, preferably in a technology or SaaS environment.
- Familiarity with Zoho’s product ecosystem or similar cloud-based software platforms.
- Ability to collaborate with technical teams to resolve complex issues efficiently.
- Prior experience working with technical content teams to improve help documentation.
About The Company
Zoho Corporation, established in 1996 by Sridhar Vembu and Tony Thomas, is a global leader in cloud-based software solutions, headquartered in Chennai, India. With over 50 applications, including Zoho CRM, Zoho Books, Zoho Desk, and Zoho Projects, the company serves millions of users across 180+ countries. As of 2025, Zoho employs over 15,000 professionals and remains privately held, allowing it to prioritize innovation, affordability, and privacy. Its Zoho One suite integrates tools for sales, marketing, finance, and operations, competing with industry leaders like Salesforce and Microsoft.
Zoho’s commitment to user-centric design is evident in its AI-powered assistant, Zia, and continuous product enhancements driven by robust R&D. The company also champions sustainability through initiatives like solar-powered offices and fosters local talent development with offices in Tier-2 cities like Salem, Coimbatore, Tirunelveli, and Madurai. Zoho’s “transnational localism” philosophy emphasizes self-reliance and community growth, making it a unique player in the tech industry. Despite competitive pressures, Zoho’s focus on ethical practices and accessibility ensures its position as a trusted name in digital transformation, with a mission to empower businesses worldwide through innovative technology.
About the Job
As a Technical Support Engineer at Zoho Corporation, you will provide voice-based support to international and domestic customers, ensuring high satisfaction and first-time resolution. You’ll build rapport through clear, confident communication, troubleshoot technical issues, and collaborate with technical teams to deliver swift resolutions. This role involves working closely with the technical content team to identify and address gaps in help documentation, enhancing the customer experience. Ideal for freshers and early-career professionals, this position requires flexibility to work night shifts and offers opportunities to grow in a customer-focused, tech-driven environment across Zoho’s Tamil Nadu locations.
Responsibilities
- Provide voice-based technical support to international and domestic customers via inbound and outbound calls.
- Build rapport with customers through clear, confident, and professional communication.
- Focus on achieving customer satisfaction and first-time issue resolution.
- Collaborate with technical teams to troubleshoot and resolve complex technical issues.
- Work with the technical content team to identify and address gaps in help documentation.
- Document customer interactions and resolutions accurately to support continuous improvement.
Additional Information
Zoho Corporation is dedicated to fostering an inclusive workplace, welcoming candidates from all backgrounds regardless of race, gender, religion, or other protected statuses. English proficiency is required for effective global collaboration, particularly for supporting international customers. If you require accommodations during the application process, please indicate this in the application form. Zoho does not accept unsolicited resumes from recruitment agencies, and any such submissions will not incur fees. Candidates must be willing to work night shifts to accommodate global customer needs.
